Privacy Policy

01

Introduction and Scope

This policy applies to personal data collected via our website at https://modeliouy.live, through our course enrolment forms, and through any direct communication with Modelio. It covers individuals who enquire about, enrol in, or participate in our courses and programs.

We are committed to handling personal data responsibly. Our practices are aligned with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

02

Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number
• Enquiry content: messages submitted through the contact form
• Enrolment data: course preferences, payment confirmation reference
• Usage data: cookies and analytics data (see Section 6)

We collect only what is reasonably necessary for the purposes described in this policy.

03

How We Collect Data

• Contact forms on our website
• Direct email or phone communication
• Course registration and payment process
• Website cookies and analytics tools (with consent)

04

How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiries
• Processing and administering your course enrolment
• Sending course-related communications (schedules, materials, reminders)
• Improving our courses and services based on feedback
• Complying with legal obligations under Malaysian law

We do not use your data for unsolicited marketing without your consent, and we do not sell your data to any third party.

05

Legal Basis for Processing

We process personal data on the following grounds under the PDPA 2010:

• Consent: where you have provided consent (e.g., submission of the contact form)
• Contractual necessity: to administer your enrolment and deliver the course
• Legitimate interest: for course administration and service improvement
• Legal obligation: where required by Malaysian law

06

Cookies and Analytics

Our website uses cookies to improve functionality and understand how visitors use the site. We may use analytics tools such as Google Analytics to collect aggregated, non-personally-identifiable usage data.

You can manage your cookie preferences through our Cookie Policy page at cookie-policy.html. Refusing non-essential cookies will not affect your ability to use the site.

07

Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by law. Typical retention periods:

• Enquiry records: up to 12 months from the date of enquiry
• Enrolment records: up to 7 years for accounting and legal compliance purposes
• Analytics data: subject to the retention settings of the analytics provider

Data is deleted or anonymised when retention is no longer required.

08

Data Protection Measures

We take reasonable technical and organisational steps to protect personal data against unauthorised access, disclosure, or loss. These include:

• HTTPS encryption on our website
• Access controls limiting who within Modelio can view personal data
• Secure storage practices for enrolment records

No system is completely secure. If you suspect a data breach affecting your personal data, please contact us immediately at [email protected].

09

Sharing with Third Parties

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data in the following limited circumstances:

• With service providers who assist in delivering our courses (e.g., payment processors, video conferencing tools), subject to data processing agreements
• Where required by Malaysian law or a court order
• With your explicit consent

10

Your Rights

Under the PDPA 2010 (Malaysia), you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing (where consent was the basis)
• Request that we cease using your data for direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving your request.

11

Children's Privacy

Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor's data has been submitted to us, please contact [email protected] and we will delete it promptly.

12

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

13

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated "Last Updated" date. Where changes are material, we will take reasonable steps to notify current participants.

Continued use of our website after a policy update constitutes acceptance of the revised terms.

14

Contact

For any privacy-related enquiries or to exercise your rights under this policy:

• Email: [email protected]
• Address: Jalan SS2/24, 47300 Petaling Jaya, Selangor, Malaysia